WashPro Frequently Asked Questions

On the sign-in screen tap Forgot my password and type your e-mail address. If the address is registered, a reset link arrives within a few minutes; if not, check the spam folder and that you typed the address correctly. The link is single-use and valid for one hour; if it expires, request a new one from the app.

No. Data belongs to the business account; an empty screen usually means you signed in with a different account or the sync has not arrived yet. Check which e-mail is signed in under Settings → Cloud account and stay online for a minute. If it is still empty with the right account, write to support — the records are on the server.

Everything that belongs to the business (jobs, customers, services, prices, till) lives in the cloud and comes back when you sign in. Only device preferences (language, appearance, the photos on that device) are lost; photos are stored on the device, so share the important ones before deleting.

Fill the frame with the plate, avoid shooting into the light and move closer; a dirty or angled plate is harder to read. If it still fails, the type the plate manually link sits under the camera — reading is never required to open a job.

On iPhone go to Settings → WashPro → Camera, on Android Settings → Apps → WashPro → Permissions → Camera. The in-app warning also takes you straight to that screen.

If a second job is opened for the same plate the app warns you; if two records were created anyway, cancel the wrong one from its job card. The same plate can legitimately have separate jobs in different branches.

Yes, and it is free. Show the QR code on the job card; on the page that opens, a customer on iPhone taps Add to Apple Wallet and a customer on Android taps Get notified. After that their phone is told when the work starts, when the car is ready and at handover. The customer installs no app and there are no message fees.

No. The pass belongs to the plate: when you open a new job for the same car the pass revives on its own and runs again from “In queue”. A customer with two cars gets two passes; the alert carries the plate, so they never mix them up.

Yes. The automatic alert sits next to WhatsApp, not instead of it. You can still send the ready-made message from the job card in one tap, while the automatic alert goes out without anybody touching a phone.

Pick the day on the till screen, then export it as PDF or CSV from the top right and share it over WhatsApp, e-mail or any other app. Choosing a period gives you weekly and monthly reports too.

It depends on their role. Staff see their own commission; the till, reports and settings are open to the owner and the manager. You can change the role under Settings → Team.

The first 3 jobs are free so you can try the app; after that a subscription is needed to continue. When you start it the first 7 days are free and you can cancel any time.

The trial is granted once per store account; if you have used it before the button reads Subscribe, which is not an error. If you do have a subscription and still see the screen, the device is signed in to a different store account or is offline; sign in with the right account and go online once.

Yes, the daily work runs entirely on the device: opening jobs, handover, payment, the till. It syncs to the cloud by itself when the connection returns. Only the customer alerts and the tracking page need internet.

Yes. Open washpro.tanrikuluapps.com in a browser and sign in with the same account as on the phone. Same business, same data; a job opened on the phone appears on screen within seconds.

Nothing breaks. Both devices connect to the same business and changes sync both ways; one can start a job and the other can hand it over. Settings → Subscription shows how many devices your plan covers.

Settings → Cloud account → Delete my account. If you are the owner of the business, every cloud record (jobs, customers, till, staff) is permanently deleted and cannot be recovered; export your reports first.