WashPro Support
Write to us and we usually reply the same day.
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If you cannot find the answer below, write here.
Subscription and account
How do I cancel the subscription? Can I get a refund?
On iPhone: Settings → (your name) → Subscriptions → WashPro Pro → Cancel Subscription; on Android: Play Store → Profile → Payments and subscriptions. Cancelling does not cut you off before the period ends. To end a free trial free of charge, cancel at least 24 hours before its last day. Refunds are handled by the store, not by us: reportaproblem.apple.com for the App Store, Play Store → order history → Report a problem for Google Play. Write to us anyway and we will help with your claim.
The subscription screen appeared. Has my free trial ended?
From the moment you open your first job you get 7 days without a subscription; when the time is up the subscription screen appears. The clock starts with the first job, not with setup, so it does not run while you are not working.
It says “7 days free” but the trial did not start / I have a subscription but it asks me to subscribe
The trial is granted once per store account; if you have used it before the button reads Subscribe, which is not an error. If you do have a subscription and still see the screen, the device is signed in to a different store account or is offline; sign in with the right account and go online once.
How do I delete my account and my data?
Cloud account → Delete my account. If you are the owner of the business, every cloud record (jobs, customers, till, staff) is permanently deleted and cannot be recovered; export your reports first.
I signed in but my jobs and till are missing. Was my data deleted?
No. Data belongs to the business account; an empty screen usually means you signed in with a different account or the sync has not arrived yet. Check which e-mail is signed in under Cloud account and stay online for a minute. If it is still empty with the right account, write to support — the records are on the server.
What happens if we use two devices at the same time?
Nothing breaks. Both devices connect to the same business and changes sync both ways; one can start a job and the other can hand it over. Settings → Subscription shows how many devices your plan covers.