ArenaPro Frequently Asked Questions

On the sign-in screen tap Forgot password and enter your e-mail. If the address is registered, a reset link arrives within a few minutes; if not, check your spam folder and that the address is spelled right. The link works once and is valid for one hour; if it expired, request a new one from the app. Requesting too many in a row triggers a short cool-down — try again after a few minutes.

No. Almost always you signed in with a different account: your Google account and the account you created with e-mail/password count as separate, and each opens its own business. Check Settings → Cloud account to see which address you are signed in with; if it isn't the one you set the business up with, sign out and sign in with that one. Signing in with the same account on a second phone or tablet connects you to the same business.

Permissions are role-based: the owner sees everything, a manager everything except business settings, a staff member only the daily work (schedule, sales, collections). Change the role in Settings → Branches and staff.

In the app: Settings → Cloud account → Delete my account. If you can't access the app, request it by e-mail from the account deletion page on the site. Deletion can't be undone; we recommend sharing your day-end summaries first.

Open the Canteen tab at the bottom, tap Add product, enter a name and price. For counted items like water or cola turn on Track stock and enter the quantity on hand: it drops with every sale and turns red at 5 or below. Leave stock tracking off for things you don't count, like tea or bib rental. Tap a product card later to edit its name, price, barcode and stock quantity.

Two ways. Bluetooth barcode reader: pair it from the phone's Bluetooth settings like a keyboard; then scan while the search box in Canteen or the barcode field on the sale screen has focus — the product is found, the quantity is asked, the sale is done. Camera: tap the camera icon next to those fields and point the phone at the barcode. When defining a product's barcode for the first time, scan into the barcode field on the product card the same way. Items without a barcode: search by name.

Camera access is off. iOS never asks again once you decline it. The app shows a «Camera access is off» screen with an «Open Settings» button; turn the permission on there and the scanner works when you come back. If you'd rather not grant it, type the barcode by hand in the product screen, or use a Bluetooth barcode reader — it types like a keyboard and needs no camera permission at all.

Yes. A canteen sale isn't tied to a booking: from the Canteen tab or the Canteen strip in Till tap Sale, pick the product, take the payment. If you're selling to a team on the pitch, you can do the same sale from the match card with Put on tab; at checkout it settles together with the remaining fee in one tap.

In the browser of the TV at the entrance open tanrikuluapps.com/arenapro/pano; a QR code appears on screen. In the app go to Settings → Business → TV Board; scan the QR on the TV with the camera. Within seconds the TV shows your schedule: morning and evening hours in two columns, booked slots marked. Only the hour and team name are shown; phone numbers and money never appear.

The board shows cloud data; with the cloud account on and the phone online, a new booking reaches the board within seconds. If an hour looks wrong, first check on the phone that the booking was saved and that you're online, then refresh the page on the TV. If the screen says "no connection", the problem is the TV's internet, not the code.

Use Share booking link in Settings to send the link over WhatsApp; the customer sees free hours and sends a request. No request turns into a booking by itself: it waits at the top of the schedule screen for your approval, you can call the number on its card to confirm, then approve or decline. If the page says "venue unreachable", copy the link from the app again.

Remaining on the match card is the pitch fee plus canteen items put on the tab minus what has been collected so far. When collected money exceeds that total the warning appears. Two usual causes: the deposit was recorded twice, or a sale on the tab was returned. Delete or fix the extra entry in the collection list; the warning clears by itself.

The subscription is tied to the App Store / Google Play account you bought it with. Make sure the phone is signed in to that store account, then open the subscription row in Settings and tap Restore my purchases. If you signed in with a different ArenaPro account (see the question above), switch to the right one. The trial counter comes from the cloud; it doesn't reset, but it disappears once the subscription is verified.

iPhone: Settings → your name → Subscriptions → ArenaPro → Cancel. Android: Google Play → profile → Payments & subscriptions → Subscriptions → ArenaPro → Cancel. You keep using it until the period ends; your data isn't deleted, and when you subscribe again you continue where you left off.

Yes. Bookings, canteen sales, the till — everything runs on the phone and syncs with the cloud by itself when the connection returns. Only the TV board, the customer link and instant updates on a second device need internet.