I don't offer valet. Will this feature get in my way?

No. Valet is off by default, and while it is off nothing valet-related is drawn anywhere in the app — no empty box, no notice. You turn it on under Settings → Valet; until you do, none of your screens change.

What if two attendants claim the same car at once?

They can't. The server decides who claims it, not whoever has the faster connection. Whoever taps first wins; the second person sees no error, just who took it, and moves on. Offline the claim button does not work and the screen says so.

How is the valet fee added to the parking charge?

As its own line, on top of the parking fee. Leave the fee at 0 and no extra question appears anywhere. Above 0, a Valet service checkbox appears at entry and the fee is added at exit for cars you ticked; staff can switch it off when needed. Customer discounts never apply to it, and subscribers pay it too — a subscription covers parking, valet is a separate service.

I forgot to tick valet at entry. Can I add it later?

Yes. Open the vehicle card and turn on the Valet service switch; the fee is added automatically at exit. You can do the same at the moment of payment, from the valet line on the exit screen. Ticked it by mistake? Turn it off. Once the car has checked out the record becomes read-only.

Can the customer see the parking spot note?

No. The spot note is visible only to your team and is never sent to the customer's QR page. The customer sees the state of their own car and, when one is defined, the valet fee.

How is the average time in the report calculated?

From the request to 'Mark as ready'. Because marking ready is optional, jobs without a measurable duration count toward the total but not the average, and the screen states how many jobs the average rests on. Revenue is what was actually charged, not the configured fee multiplied by the count.

For car parks with valet service

Valet management in a car park: from request to handover

The hard part of valet is not fetching the car — it is that everyone knows at the same time who is fetching it. When two attendants walk to the same vehicle, what you lose is not time but trust: the customer waits at the door while the team asks each other. This page walks through the valet flow in OtoparkPro end to end: how a request appears, who claims it, where the fee lands and what the report actually measures.

Valet starts switched off

Most car parks do not offer valet, so the feature is off by default, and while it is off nothing valet-related is drawn anywhere in the app — no empty box, no "no valet" line. You turn it on under Settings → Valet.

Once on you see two switches. The first is the service itself; the second, let customers request their car, adds a "Bring my car" button to the QR page. Turn it off and only your team can open requests.

How a request appears

Two ways: the customer asks from the QR page, or the attendant in the booth taps Bring the car on the panel. That second route matters — expecting a customer standing at the door to scan a code is needless friction. The person in the booth stays with the customer and calls the team instead.

OtoparkPro panel: a waiting valet request pulses on an orange card, a claimed job is blue, a ready car is green Three states on one screen: a waiting request pulses, a claimed job names who took it, a ready car turns green.

Two people never walk to the same car

Whoever taps I've got this first wins, and the server decides — not whoever has the faster connection. The other person sees no error, just "Ahmet took it", and moves on to another car. The difference looks small but decides behaviour: an error message makes people tap the same button again, while information sends them somewhere useful.

When the car reaches the handover point, tap Mark as ready and the customer sees it on their own phone. If the shift ends, Release hands the request back to the team — and you can only release work you claimed yourself, never take someone else's.

The parking spot note

When the car is parked you can note where it went: "A3", "level -2, right row". It is free text and never required — most car parks have no numbered bays, and making it mandatory would add a step to every single entry. When it is filled in, it shows on the panel and on the vehicle card, so whoever fetches the car knows where to go.

The valet fee: mixed operations

Some car parks offer both self-parking and valet. That is what Settings → Valet → Valet fee is for. Leave it at 0 and valet is free or already inside your tariff, and no extra question appears anywhere — neither a pure valet operation nor one that gives valet away for free sees a single additional step.

Set it above 0 and a Valet service checkbox appears at vehicle entry. For cars you tick, the fee is added at exit as its own line on top of the parking fee, and staff can switch it off when needed. Folding it silently into the total would leave the attendant with no answer when the customer asks why the amount is what it is.

Two rules matter here:

Discounts never apply to the valet fee. A customer discount belongs to the parking charge; valet is a separate service.
Subscribers pay it too. A subscription covers parking. If a subscriber hands the car to valet, that service is charged separately — even when the parking fee itself is 0.

Forgot at entry? Add it later

An attendant can forget to tick valet on the way in. Open the vehicle card and turn on the Valet service switch; the fee is added automatically at exit. Ticked it by mistake? Turn the same switch off.

The same can be done at the moment of payment: ticking the valet line on the exit screen both adds it to the amount and marks the record as valet, so the till and the report never contradict each other.

Once the car has checked out, the record becomes read-only — so it can never disagree with money that was already collected.

What the report measures

The valet performance report answers three questions at once: how many cars were brought, how long it took on average, and what it earned. The per-attendant breakdown sits on the same screen.

OtoparkPro valet performance report: cars brought, average time, valet revenue and the per-attendant breakdown Valet performance: count, average time, revenue and who brought how many.

Three details keep those numbers honest:

Revenue is what was actually charged. Multiplying the configured fee by the count would have counted money the attendant switched off at exit — money the customer never paid.
The average states how many jobs it rests on. "Mark as ready" is an optional step, so jobs without a measurable duration count toward the total but not the average. The screen says "avg 3 min (of 72)" to name the set it measured.
Unclaimed work does not disappear. A car charged a valet fee at exit that nobody claimed appears under Unclaimed. Hiding it would mean nobody could ever ask why a valet fee was taken with no one behind it.

What happens without a connection

The spot note and the valet service flag are written offline too and go to the cloud when the connection returns. Claiming is different: it is a race and the server picks the winner, so it needs a connection. Offline the button does not work and the screen says so — rather than quietly saying "done" and then sending two people to the same car.

Who sees what

Valet requests are visible to the whole team; that is the point of the feature. The valet performance report lives under Reports: the owner and the branch manager see it, an attendant does not.

On the customer side they only ever see their own car: the QR page shows the state and, when one is defined, the valet fee. The parking spot note is never sent to the customer — that information belongs to your team.